Skip to main content

Troubleshooting

Hardware Acceleration

Overview

For Owlbear Rodeo to run optimally, your system needs to meet certain technical requirements. Specifically, your browser must support WebGL and have hardware acceleration enabled. Hardware acceleration allows your computer to utilize its graphics hardware to render web content more efficiently, resulting in smoother performance and better visual quality.

note

Some browsers may refer to this setting as "graphics acceleration" instead of "hardware acceleration."

Enabling Hardware Acceleration

Each major browser has its own location for this setting. Follow the instructions below based on your browser:

Google Chrome

  1. Click the three-dot menu (⋮) in the upper-right corner
  2. Select Settings
  3. Scroll down and click on System in the left sidebar
  4. Ensure the toggle for "Use graphics acceleration when available" is turned ON
  5. Restart Chrome for changes to take effect

Mozilla Firefox

  1. Click the three-bar menu (≡) in the upper-right corner
  2. Select Settings
  3. Scroll down to the Performance section
  4. Check the box for "Use recommended performance settings" (or specifically enable hardware acceleration if you've customized settings)
  5. Restart Firefox for changes to take effect

Microsoft Edge

  1. Click the three-dot menu (⋯) in the upper-right corner
  2. Select Settings
  3. Click on System and performance in the left sidebar
  4. Ensure the toggle for "Use graphics acceleration when available" is turned ON
  5. Restart Edge for changes to take effect
note

Safari users generally do not need to worry about hardware acceleration.

Using Dedicated Graphics Cards with Web Browsers

Many computers, especially laptops, have both integrated graphics (built into the CPU) and dedicated graphics cards (separate GPU). For optimal performance in graphically intensive applications like Owlbear Rodeo, your browser should utilize the dedicated graphics card when available.

How to Check Which Graphics Card Your Browser is Using

Chromium (Chrome, Edge, Brave ect.)
  1. Open your preferred browser
  2. Type chrome://gpu in your address bar
  3. Look for "Graphics Feature Status" → "GL_RENDERER" section to confirm which GPU is active
Firefox
  1. Open your preferred browser
  2. Type about:support in your address bar
  3. Look for "Graphics" → "Web GL 2 Driver Renderer" section to confirm which GPU is active
For Windows Systems

NVIDIA Graphics Cards:

  1. Right-click on your desktop and select NVIDIA Control Panel
  2. Navigate to Manage 3D Settings in the left sidebar
  3. Click on the Program Settings tab
  4. Add your browser to the list of programs if it's not already there
  5. Set the Preferred graphics processor to "High-performance NVIDIA processor"
  6. Click Apply and restart your browser

AMD Graphics Cards:

  1. Right-click on your desktop and select AMD Radeon Software
  2. Go to GamingGlobal Graphics
  3. Find your browser in the applications list or add it manually
  4. Set the graphics preference to "High Performance"
  5. Apply changes and restart your browser

Windows 10/11 Graphics Settings:

  1. Open SettingsSystemDisplay
  2. Scroll down and click on Graphics settings
  3. Select Browse and navigate to your browser's installation folder to add it
    • Chrome: Usually in C:\Program Files\Google\Chrome\Application\
    • Firefox: Usually in C:\Program Files\Mozilla Firefox\
    • Edge: Usually in C:\Program Files (x86)\Microsoft\Edge\Application\
  4. Click on the browser in the list, then select Options
  5. Choose High performance and click Save
  6. Restart your browser
For Mac Systems
note

These instructions are only relevant for Macs using Intel chips

macOS generally manages graphics switching automatically, but you can:

  1. Open System Settings (or System Preferences on older macOS)
  2. Click on Battery (or Energy Saver on older macOS)
  3. Uncheck "Automatic graphics switching" to always use the dedicated GPU (Note: This will use more battery when unplugged)
  4. Restart your browser

Troubleshooting Graphics Performance

If you're experiencing graphics-related issues after enabling hardware acceleration and dedicated graphics:

  1. Update your graphics drivers - Visit your graphics card manufacturer's website for the latest drivers
  2. Check browser compatibility - Ensure you're using the latest version of your browser
  3. Disable browser extensions - Some extensions can interfere with graphics processing
  4. Verify WebGL is enabled:
    • Chrome/Edge: Type chrome://flags in address bar, search for "WebGL" and ensure it's enabled
    • Firefox: Type about:config in address bar, search for "webgl.disabled" and ensure it's set to "false"
  5. Test with hardware acceleration disabled - If performance worsens with hardware acceleration enabled, you may have an incompatible graphics driver

Scene Connection Status

Overview

The Scene's connection status indicates whether your changes are being synchronized with the server and other players. This document explains the different connection states and how to resolve connection issues.

Connection States

Connected (Default State)

  • No status indicator visible
  • All changes automatically sync to server
  • Real-time communication with other players active

Reconnecting State

  • Indicates temporary loss of server connection
  • Browser actively attempting to reestablish connection
  • Changes stored locally but not synced to server
  • Will automatically sync all changes once connection restored
  • WARNING: Browser refresh during this state will result in loss of unsaved changes

Disconnected State

  • No active connection to server
  • No automatic reconnection attempts
  • Changes cannot be persisted
  • Requires page refresh to resolve

Troubleshooting Steps

caution

Do not refresh or close your browser while performing these troubleshooting steps. Doing so will result in the loss of any unsaved changes. Keep your browser window open until connectivity is restored or until you've safely documented any important changes.

If you remain in a "Reconnecting" state for several minutes, follow these steps in order:

  1. Test Alternative Browser

    • Open Scene in a different browser
    • This helps identify if browser settings are causing connection issues
  2. Check VPN Settings

    • Disable any active VPN connections
    • VPNs can interfere with server connectivity
  3. Manage Browser Extensions

    • Temporarily disable browser extensions
    • Re-enable one at a time to identify problematic extensions
  4. Reset Network Connection

    • Power off WiFi router
    • Unplug router for 60 seconds
    • Reconnect and test

Best Practices

  1. Avoid refreshing browser during "Reconnecting" state
  2. Wait for automatic reconnection when possible
  3. Monitor connection status before making significant changes

Additional Notes

  • Connection status is only displayed when not in the default connected state
  • All changes will sync automatically once connection is restored
  • Disconnected state requires manual intervention (page refresh)

If your issue continues then contact us at [email protected].